by Drew Stephens | Jul 6, 2023 | CCaaS, Cloud Services, UCaaS
In today’s fast-paced business world, providing excellent customer service is crucial. As customer expectations increase and competition intensifies, exceptional customer experiences are more important than ever. CCaaS platforms can help with this. But what...
by Drew Stephens | Jun 15, 2023 | CCaaS, UCaaS
As workplace dynamics change, it is crucial to integrate communication and collaboration capabilities throughout the business. When discussing technology, it is essential to focus on how it can improve the experiences of both customers and employees. Integrating...
by Drew Stephens | Dec 15, 2022 | CCaaS, Cloud Services, Connectivity, UCaaS
SIP and VoIP are two of the most commonly used terms regarding IP telephony. However, many people are not aware that they are not the same thing. Session Initiation Protocol it’s a signaling protocol used to initiate, maintain, and terminate multimedia...
